We at SINCEPLAY | KITCHEN UTENSILS. TABLEWARE. TEXTILES FOR YOUR KITCHEN. value our customers and always aim to ensure your complete satisfaction with our products. However, if you are not entirely satisfied with your purchase, we’re here to help.
- Returns
You can return the item(s) purchased within 30 days of the date you received the order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Exchanges
If you need to exchange an item for a different size or color, please contact us via email at [email protected]. Please note that exchanges are dependent on the availability of the item.
- Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged Items
If you received a damaged product, please notify us immediately for assistance.
- Contact Us
If you have any questions on how to return your item to us, contact us at: [email protected].
Please note that this return and exchange policy does not affect your statutory rights. We recommend reading this policy carefully before making a purchase on our website.
Thank you for shopping at SINCEPLAY.